1. How can I place an order on BlindBoxShop.co.uk?
Placing an order is easy!
Just browse our latest blind boxes and collectibles, choose your favourites, add them to your cart, and follow the checkout steps. You’ll receive an order confirmation by email once your order is placed.
2. What payment methods do you accept?
We currently accept:
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Credit & Debit Cards (Visa, MasterCard, etc.)
All payments are securely processed with encryption for your protection.
3. When will my items be delivered?
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Orders are processed within 1–2 working days.
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Delivery typically takes 8–10 working days (UK).
See our [Shipping Policy] for full details and tracking information.
4. Can I cancel or change my order?
Yes — if your order hasn’t shipped yet.
Just email us at contact@blindboxshop.co.uk as soon as possible, and we’ll do our best to help.
Once shipped, please refer to our [Returns Policy] for next steps.
5. How do I return an item?
We’ve got you covered!
Check our [Returns & Refund Policy] for step-by-step instructions on how to send back your item.
👉 Items must be unused, unworn, and in their original packaging.
6. I received a damaged item. What now?
We’re really sorry!
Please contact us immediately with a photo of the damaged item. We’ll replace it or issue a refund depending on the situation — your satisfaction is our priority.
7. How can I contact customer service?
You can reach us anytime via:
📧 Email: contact@blindboxshop.co.uk
📍 Address:
📞 Phone:
🕘 Hours: Monday to Friday, 9am–6pm